Return & Liability
 

Every order is handled with care and as much transparency as possible.  Please read ALL descriptions, size charts, etc. before making your purchase. At this time we are not accepting returns due to safety precautions related to COVID-19. We will update our return policy when we are ready to safely handle returned merchandise. Please email info@flightandfeather.com if you have any questions about your order, and we will work with you to sort out any issues!

My order arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? We are not liable for any mishandling or failed delivery by the shipping service, and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy packaging so that it arrives undamaged. Please be kind when reaching out and remember that we are not in charge of the shipping service, and we have no control over the treatment of your package while in transit. It’s just as much of a disappointment for us to see damaged goods as it is for you to receive them.

That being said, this is how we typically handle situations that fall outside of our control:

Damaged Item: If your item or items are damaged in transit we are happy to handle this on a case by case basis with customers who are able to provide details and documentation of the damage. Customers may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a replacement, we ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Customers are responsible for shipping costs for replacement items. We are unable to replace for free any items damaged after delivery, so please place your items in a protected place away from possible water or heat damage, and handle items with care.

Not Delivered: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address and information. We are unable to replace any order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage.

Lost/Stolen: If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there nothing we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to re-ship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.

Please email info@flightandfeather.com if you have any questions about your order, and we will work with you to sort out any issues!